™Returns, refunds & service concerns
Last updated: November 2, 2026
This policy applies to equipment and services supplied by Berea Refrigeration & Restaurant Equipment Repair LLC. Your written quote or service agreement identifies the equipment, work, pricing, applicable warranty and any order-specific conditions. This policy does not limit rights or remedies provided by law.
Contact us about an order or service
Call 859-619-6260 or email office@bereahvac.com. Include your name, invoice or order reference, and a description of the concern. Photographs may help us review damage or workmanship. Do not send card numbers, bank details or credit-application documents. Our office is open Monday–Friday, 8 am–4 pm Eastern.
Cancellations and returns
Contact us promptly if you need to cancel or change an order. Return eligibility for correctly supplied equipment depends on the written terms disclosed before purchase, the equipment’s condition, and applicable law. Any applicable special-order restriction, return authorization, freight charge or restocking charge must be disclosed before you authorize the purchase; this page does not impose a new charge. Contact us before shipping an item back so we can provide the correct return destination and handling instructions.
Report missing, incorrect, damaged or defective equipment promptly. Keep the packaging and any delivery documentation when practical. We will review the issue and coordinate the appropriate correction, replacement, repair or refund under your agreement, any applicable warranty and the law. Stop using equipment that appears unsafe.
Workmanship and service concerns
Our workmanship standard is the agreed scope of work, applicable codes and relevant manufacturer instructions. Contact us if you believe the work is incomplete, defective or different from the agreed scope. We will review the service record and your concern, arrange an inspection when needed, and explain the proposed correction or other applicable remedy. We will communicate scheduling and material delays with you.
The written service agreement states any contractual labor warranty. Manufacturer warranties have their own eligibility and coverage terms. This policy does not create a blanket warranty period or exclude a warranty or remedy that applies by law.
Refunds and financed purchases
We will explain the amount and method of an approved refund. Payment-provider and bank processing times may vary; any legally required deadline still applies.
For a purchase financed through Wisetack, the funds-reversal portion of an approved full or partial refund is processed through Wisetack, rather than paid directly to you in cash or by another payment method. Contact us about the equipment or service and Wisetack about your financing account. We will notify Wisetack of applicable refunds, service issues and financing complaints within the time required by our merchant agreement. Review any remaining payment obligations with the financing provider.
Berea does not add a surcharge or increase the price solely because you choose Wisetack financing. Credit decisions, repayment terms and account servicing are handled by Wisetack and its lending partners.
Cancellation rights for covered sales
Some sales made in a home or away from the seller’s regular place of business require a separate cancellation notice. When applicable, that notice must accompany your agreement and explain the deadline and how to cancel. This website policy does not replace it, shorten a statutory deadline or waive your cancellation rights.
Business information
Berea Refrigeration & Restaurant Equipment Repair LLC
316 North St., Richmond, KY 40475
office@bereahvac.com · 859-619-6260